We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.

*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

*For sale related policies, please refer to our Sale T&C’s

DOMESTIC SHIPPING

• We offer free shipping for all domestic orders above INR 20,000.
• For orders under INR 20,000, shipping and handling rates vary based on the product size and volume, the packaging required and the shipping destination. The final shipping and handling charges can be seen at checkout after providing the shipping address.
• The deliveries are dispatched to the shipping address recorded at checkout.
• All orders are processed from our warehouse in Bangalore, Karnataka, India.

INTERNATIONAL SHIPPING

• Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
• The deliveries are dispatched to the shipping address recorded at checkout.
• Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
• Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
• All orders are processed from our warehouse in Bangalore, Karnataka, India.

TRACKING AND DELIVERY

• Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
• Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
• Our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.
• Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
• In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

MODES OF PAYMENT

• For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options.
• For all International transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) as well as payments vide PayPal and PayU (third party payment gateways).
• American Express credit cards may not be accepted for some transactions, due to some technical issue with our payment partners. However, American Express card transactions can be routed through PayPal accounts.
• Please Note: As per RBI regulations in India, all credit and debit cards issued in Indian Territory cannot be used for transactions in international currency by default unless overridden by the card holder explicitly with the bank.

RETURNS & REFUNDS

We will refund you the full amount or provide free of cost replacement of the product within Seven (7) days after the product has been delivered, in case you have;

1. received item(s) in poor, damaged or mutilated condition or;
2. received an item(s) that is different from the item(s) that you have ordered with us.

RETURN POLICY

• In order to get a full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from the date of receipt of items(s) at your end.
• All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care of by you.
• Gift cards, personalized products, sale, clearance and promotional items are not eligible for a return or exchange.
• Original shipping cost will be deducted from the refund amount.
• If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible.
• In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.
• The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.

Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tampered with, please do not take the delivery of the product. Call or email our sales support immediately.

Sales/ Support: email:  info@maheen.in. Chat: 9731578780

GENERAL TERMS & CONDITIONS

• Orders once confirmed, cannot be cancelled/amended.
• Products purchased during sale period / discounts are not eligible for return or exchange.
• Products purchased prior to sale cannot be exchanged during sale period.
• Products bought online cannot be exchanged or returned in stores and vice versa.
• No refunds are entertained if the customer has provided wrong or incomplete shipping address.
• No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
• No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
• Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until   our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
• For sale related policies, please refer to our Sale T&C’s

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.